Call Us: (971) 271 7156

Policies

LATE, NO-SHOW, AND CANCELLATION
PLEASE ARRIVE 15 MINUTES BEFORE YOUR CLASS BEGINS. YOUR BIKE WILL BE GIVEN AWAY AT THE START OF CLASS IF YOU DO NOT SHOW. IF YOU WILL BE LATE, PLEASE CALL US AND WE WILL HOLD YOUR BIKE FOR UP TO FIVE MINUTES. NEW RIDERS MUST SHOW UP A MINIMUM OF 15 MINUTES PRIOR TO CLASS START TIME. THIS IS SO WE CAN GET YOU SET UP ON YOUR BIKE PROPERLY FOR YOUR SAFETY AND IN CONSIDERATION OF THE OTHER RIDERS. ANY CANCELLATION TO YOUR RESERVATION MUST BE MADE 12 HOURS IN ADVANCE IN ORDER TO AVOID A CANCELLATION FEE OR THE LOSS OF YOUR CLASS. IF YOU DO NOT CANCEL WITHIN 12 HOURS, YOU FORFEIT A CLASS IN YOUR CURRENT PACKAGE. ANY RIDERS WITH AN UNLIMITED PACKAGE WILL BE CHARGED A $15 FEE FOR LATE CANCELLATION OR NO-SHOWS.  IN THE EVENT THAT CLASS IS CANCELED DUE TO INCLEMENT WEATHER OR UNFORESEEN CIRCUMSTANCES,  YOU WILL BE NOTIFIED BY PHONE AND/OR EMAIL AND CREDITED FOR THAT CLASS.

WAIT-LIST
WE GET IT, SH*T HAPPENS.  OUR CANCELLATION POLICY IS 12 HOURS BEFORE CLASS. PLEASE CANCEL YOUR RESERVATION PRIOR TO THIS 12 HOUR WINDOW IN ORDER TO AVOID LOSING YOUR PURCHASED CLASS OR ACCRUING A CANCELLATION FEE. IF YOU ARE UNSURE IF YOU’LL BE ABLE TO MAKE IT TO CLASS, DON’T BOOK IN ADVANCE. INSTEAD, SHOW UP TO THE STUDIO BEFORE THE CLASS, OFTENTIMES THERE ARE OPEN BIKES RIGHT BEFORE CLASS BEGINS. UNFORTUNATELY, WE CANNOT MAKE ANY EXCEPTIONS TO THIS RULE. IF YOU SIGN UP FOR THE WAITLIST, IT’S JUST LIKE SIGNING UP FOR CLASS. SO, IF YOU SIGN UP, SHOW UP. IF YOU GET INTO CLASS BUT CANCEL WITHIN THE 12 HOUR WINDOW, YOU WILL BE CHARGED. IF NO SPOTS IN CLASS BECOME AVAILABLE, YOU WILL NOT BE CHARGED FOR CLASS.

AUTO PAY
ONCE AUTO PAY IS SET UP, CANCELING MUST BE DONE BY EMAIL TO [email protected] OR [email protected].  LEAVING A MESSAGE ON OUR PHONE WILL NOT BE A SUFFICIENT CANCELLATION. WE NEED 30 DAYS NOTICE TO CANCEL AN UNLIMITED MEMBERSHIP. NOTE: IF THERE IS A COMMITMENT TIME FRAME INCLUDED IN YOUR MEMBERSHIP TYPE, YOU ARE RESPONSIBLE FOR FULFILLING THAT COMMITMENT.

REFUND/EXTENSION ON PACKAGES
ALL SALES ARE FINAL. ALL PACKAGES ARE NON-REFUNDABLE AND NONTRANSFERABLE.

CHARGES
• CLASSES MUST BE PURCHASED IN FULL BEFORE THE START OF CLASS
• SHOES ARE AVAILABLE TO RENT FOR $2 PER CLASS
• WATER IS AVAILABLE FOR PURCHASE FOR $2
• ALL MERCHANDISE IS NONE-REFUNDABLE

PHONES AND ELECTRONIC DEVICES
PHONES ARE NOT ALLOWED IN THE STUDIO. PHONES SHOULD BE TURNED TO SILENT IN THE LOBBY. IF YOU ARE “ON CALL” OR NEED TO BE REACHED BY PHONE AT ALL TIMES, PLEASE LET THE FRONT DESK KNOW SO THAT WE CAN ACCOMMODATE YOU.

BEHAVIOR AT THE STUDIO
ALL RIDERS MUST SIGN A WAIVER PRIOR TO THEIR FIRST RIDE!

•  PLEASE RESPECT YOUR INSTRUCTORS AND FELLOW STUDENTS. NO PHONES IN THE SPIN ROOM.  PLEASE DON’T TALK DURING CLASS. ENJOY THE CLASS AND RIDE TOGETHER.
•  RESPECT YOUR FELLOW RIDERS AND INSTRUCTOR. WE WELOME EVERYONE.
•  IF YOU MUST LEAVE EARLY, PLEASE LET YOUR INSTRUCTOR KNOW AHEAD OF TIME.

WE ARE NOT RESPONSIBLE FOR ANY LOST OR STOLEN ITEMS AT THE STUDIO. WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE.